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Returns, Exchanges & Refunds Policy
Cancelling an order before we have dispatched it
Returning Goods for a Refund or Exchange
Refunds for Customers Inside the European Union
Refunds for Customers Outside the European Union
Arranging an Exchange
Faulty Goods
Cancelling an order before we have dispatched it
If you have placed an order that we have not yet dispatched and you wish to cancel it please email us as soon as possible via the contact form and we will cancel the order on your behalf and issue a refund in line with the Refunds Policies stated below.
Returning Goods for a Refund or an Exchange
If you wish to cancel your order and return an item for either a refund or an exchange please let us know within 14 calendar days of receiving the goods by email on the contact form - Please note that we can only accept goods for a refund or exchange if they were originally ordered through https://woodland-threads.com (“Our Website”).
Please also note that we cannot accept goods that are not in a re-saleable condition or that have been used, or that show signs of excessive handling unless the goods were damaged or faulty when received. Excessive handling means any more handling than is reasonable required to ascertain the nature and characteristics of the goods in question, for example no more than would be permitted in a shop.Please ensure that you return the goods to us no more than 14 calendar days after the day on which you have informed us that you wish to cancel if you are within the European Union, or within 21 days if you are outside the European Union.Goods are returned at your own cost, unless an item is shown to be faulty when received :
Goods should be returned to us - please email me via the contact form for the needed address. It is UK based so please do not worry!
Please ensure that goods are suitably packed and we recommend that you use a “signed for” service and ensure that the parcel is adequately insured against loss or damage while in transit.
Refunds for Customers inside the European Union
We will issue your refund, excluding the original shipping fees applied to your order, within 14 days of receiving the goods, providing that the returned goods comply with the conditions set out above.If you cancel your order before we have processed or dispatched your order we will issue a refund to you within 14 calendar days from the day on which you inform us via the contact form that you wish to cancel .
Refunds will be made using the same payment method that you used when ordering the goods. Please note that we can only refund monies paid to the person who placed the order in the first instance.If you are returning goods for an exchange please see ‘Arranging An Exchange’ below
Refunds for Customers Outside the European Union
We will issue your refund, excluding the original shipping fees charged and incurred by us when the goods were sent to you, within 14 days of receiving the goods, providing that the returned goods comply with the conditions set out above.If you cancel your order before we have processed or dispatched your order we will refund any shipping charges paid providing we have not already incurred costs booking your order with a courier for delivery.If you are returning goods for an exchange please see ‘Arranging An Exchange’ below
Arranging an Exchange
If you are returning goods for an exchange please notify us by email via the contact form within 14 calendar days of receiving the goods. And return the goods to us as outlined above ‘Returning Goods for a Refund or Exchange’.
When you notify us that you wish to arrange an exchange please state what you would like to exchange the goods for (including product name, size, colour, quantity and any other relevant information).
Providing that the goods requested are available, we will calculate the balance due or owed and confirm this amount to you by email.Where the value of the exchange goods requested and any additional shipping fees that may apply are in excess of the amount paid for the goods being returned we will confirm the balance outstanding and request payment from you.Where the value of the exchange goods requested and any additional shipping fees is lower than that of the goods being returned we will confirm the balance and issue a refund to you within 14 days of receiving the goods that are to be returned as part of the exchange.Once we have received the goods that are being returned we will dispatch the goods that have been requested in exchange providing that: We have received the returned the goods and they comply with the conditions stated above;All outstanding balances on the value of the exchange, including any additional shipping fees, have been settled.
Faulty Goods
We strive to ensure that all of our products are made to the highest standards but if you believe you have received a faulty item from us please let us know as soon as possible: nicola@woodlandscarves.com. We will exchange or refund faulty items providing that any issues are not the result of reasonable wear and tear, inappropriate use of the product, or accidental or deliberate damage out of our control. Even if an item is faulty you must still return faulty goods to us as we always asses faulty items to help us maintain our high levels of quality.
Please ensure that you return Goods to us no more than 14 calendar days after the day on which you have informed us that you believe an item is faulty.
Please ensure that goods are suitably packed and we recommend that you use a “signed for” service and ensure that the parcel is adequately insured against loss or damage while in transit. We cannot refund or replace goods that are being returned as faulty if they go missing in the post.If you return a faulty item to us and on our inspection we agree that the fault is not due to reasonable wear and tear, inappropriate use of the product or deliberate damage, we will reimburse you for any reasonable shipping costs incurred by you as a result of having to return the item to us. We will also offer to either repair, exchange or refund for the faulty item at our discretion.If having inspected the goods we reasonably believe that the product is not faulty and that any deterioration is due to reasonable wear and tear, or that a fault has been caused by inappropriate use of the product or by deliberate damage we will contact you with a full explanation as to why, and offer to send the item back to you free of charge.
Alternative Dispute Resolution
We sincerely hope that we will be able to resolve any potential issues concerning your order directly. If for any reason you feel that we have not handled your order return / refund correctly you are able to raise a formal complaint via the EU Online Dispute Resolution Platform.If you have any questions relating to any aspect of our Returns and Exchanges Policy please do not hesitate to contact us via the contact form.
This Returns, Refunds and Exchanges Policy forms part of the Terms and Conditions of Our Website. Read our full Terms and Conditions.
Terms & Conditions
Thank you for visiting https://woodland-threads.com (“Our Website”). When you visit and use any part of Our Website you are agreeing to our Terms and Conditions. If you do not agree with any of the Terms and Conditions you will need to exit Our Website.If you are placing an order through Our Website you also agree to comply with and be bound by our Conditions of Sale.
Information About Us
Changes to the Terms and Conditions
Access to Our Website
Privacy Policy, Use of Cookies and Data Protection
Intellectual Property Rights
Links to Other Websites
Conditions of Sale
Our Liability to Consumers
Law and Jurisdiction
Information About Us
Our Website, https://woodland-threads.com , is owned and operated by Woodland Threads UK. We can be contacted by email via the contact form.
Changes to these Terms and Conditions
Woodland Threads may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Website after the changes have been implemented therefore we advise you to check this page from time to time. In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Access to Our Website
Access to Our Website is free of charge. It is your responsibility to make any and all arrangements necessary in order to access Our Website. Access to Our Website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Website (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Website (or any part of it) is unavailable at any time and for any period.All information published on Our Website is provided for general information purposes. We make every reasonable effort to ensure that information on Our Website is accurate and up-to-date, but we make no representations, warranties or guarantees (whether express or implied). Please note that this exception does not apply to information concerning goods for sale through Our Website. Please refer to our Conditions of Sale.Nothing in these Terms and Conditions excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Privacy Policy, Use of Cookies and Data Protection
Any and all personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and our obligations under that Act.Use of Our Website is also governed by our Privacy and Use of Cookies Policies. These policies are incorporated into these Terms and Conditions.
Intellectual Property Rights
We take the protection and enforcement of our intellectual property rights extremely seriously, copies of Woodland Threads products and content on third party websites in breach of our intellectual property rights. Woodland Threads has successfully taken legal action against a number of third parties for infringement of our intellectual property rights and we will continue to take a robust approach in defending our intellectual property rights including, but not limited to, copyright, registered and unregistered trademarks, and registered and unregistered design rights.With the exception of any user generated content, all content included on Our Website and the copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by Woodland Scarves. All content (including user generated content) is protected by applicable United Kingdom and international intellectual property laws and treaties.You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Website unless given express written permission to do so by Woodland Scarves.You may access, view and use Our Website in a web browser (including any web browsing capability built into other types of software or app); download Our Website (or any part of it) for caching; print pages from Our Website; download extracts from pages on Our Website; and save pages from Our Website for later and/or offline viewing.Woodland Threads UK status as the owner and author of the content on Our Website (or that of identified licensors, as appropriate) must always be acknowledged.You may not use any content saved or downloaded from Our Website for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
Links to Other Websites
If we include links to other Websites on Our Website. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Website is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Conditions of Sale
When placing an order through Our Website you agree to be bound by our Terms and Conditions of Use which includes our Conditions of Sale. Please read the Conditions of Sale before placing an order through Our Website. If you do not agree to any of the Conditions of Sale please do not place an order through Our Website.The contract for the supply of goods through Our Website is between you and Woodland Threads. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
Description of goods for Sale
We make all reasonable efforts to ensure that all descriptions and graphical representations of goods available from Woodland Threads correspond to the actual goods. Please note, however, the following:Images of goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of goods may vary;Due to the nature of the goods sold through Our Website there may be a slight variance in the dimensions provided of those goods between the actual goods and the description.This does not exclude Woodland Scarves’s responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct goods, not to different goods altogether. Where appropriate, you may be required to select the required size, colour and number of the goods that you are purchasing.
Prices
All prices shown on our website are in Pounds Sterling (£)We make all reasonable efforts to ensure that all prices shown on Our Website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed. All prices are checked by us when we process your order. In the unlikely event that we have shown incorrect pricing information, we will contact you in writing before proceeding with your order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the goods at the correct price or to cancel your order (or the affected part thereof). We will not proceed with processing your order until you respond. If we do not receive a response from you within 7 days, we will treat your order as cancelled and notify you of the same in writing.In the event that the price of goods you have ordered changes between your order being placed and us processing the order, you will be charged the price shown on Our Website at the time of placing your order.
Availability
We neither represent nor warrant that goods will be available. Stock indications may be provided on Our Website, however such indications are not updated in real time as our stock levels are affected by orders placed through other channels not linked to Our Website system, for example, orders placed for our goods through third party websites, orders placed by email or telephone, and orders placed by trade customers.If an item that you have ordered is out of stock we will notify you by email.
Delivery Charges - UK
Delivery charges are not included in the price of goods on Our Website.If you are ordering for delivery within the UK, delivery options and related charges will be presented to you as part of the order process. For more information on UK shipping services and charges please see our UK Shipping page .
Delivery Charges for International Customers Outside the UK
If you are ordering for delivery outside the UK, delivery options and related charges will be presented to you as part of the order process where available. Where Our Website is not able to provide you with delivery options as part of the online order process (for example because the consignment is particularly large, or because our standard couriers do not deliver to the country specified) shipping charges will not be applied to your order at the time you place it on Our Website. On receipt of your order we will contact you with a confirmed shipping quote and send an electronic invoice for the shipping charges. We will wait for your confirmation on whether to not you wish to proceed and for full payment of the shipping charges before accepting the order. For more information and indicative pricing for international delivery please see: International Shipping.
Additional Important notes for International Customers
If goods are being ordered for delivery outside the European Union, import duties and taxes may be incurred once your goods reach their destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. If you are buying for delivery outside the European Union, you are advised to contact your local customs authorities for further details on costs and procedures.As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.
Your order and Contract with Woodland Threads UK
When placing an order with Woodland Threads UK. you will be given the opportunity during checkout to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.Payment for goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process unless you are placing an order for delivery outside the UK in which case shipping charges may be quoted and invoiced separately (see International Shipping for more information). We accept payment by PayPal.Once you have placed your order through Our Website we have a legal obligation to send you a confirmation email that details your order. We do this by sending an automatically generated "Order Summary” email that details the order you have placed and includes the time and date of the order, your name, shipping address, contact details and a list of the goods ordered with details on size, colour and quantity. Receipt of this Order Summary email does not constitute a legally binding Contract between you and Woodland Threads UK. No part of Our Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that Woodland Scarves may, at our sole discretion, accept or decline. Our acceptance is indicated by Woodland Threads UK sending you a confirmation by email that we have accepted your order for fulfiment.If we have accepted your order for fulfillment, you will receive an email that states that we have accepted your order for fulfillment - this may be sent at the same time as a shipping notification that includes the relevant tracking details of the parcel where appropriate.Only once we have sent this confirmation that we have accepted your order will there be a legally binding contract between Woodland Scarves and you.If we, for any reason, do not accept or cannot fulfil your order, we will notify you by email as soon as possible and refund all monies paid. Refunds are usually processed within 14 days of the order date.
Delivery, Risk and Ownership
All goods purchased through Our Website will normally be delivered using the shipping method that you have specified on your order unless otherwise stated (subject to delays caused by events outside of our control.Delivery shall be deemed complete once we have delivered the goods to the address including, where relevant, any alternative address provided in your order or subsequently by email.The risk in the goods shall remain with Woodland Scarves until they come into your physical possession.Ownership of the goods passes to you once we have received payment in full of all sums due, including any applicable delivery charges.
If You Change Your Mind – Returns, Exchanges & Refunds
If you change your mind you can cancel your order for an exchange or a refund as long as you meet the conditions set out in our Returns, Exchanges & Refunds Policy which constitutes part of these Conditions of Sale. Please see our full Returns, Exchanges & Refunds Policy.
Faulty Goods
We strive to ensure that all of our products are made to the highest standards but if you believe you have received a faulty item from us please let us know as soon as possible via the contact form
Our full policy on Faulty Goods is stated within our Returns, Refunds and Exchanges Policy. This policy is incorporated into these Terms and Conditions by this reference. Please see our full Returns, Exchanges & Refunds Policy.
Our Liability to Consumers
We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and Woodland Threads UK when the contract is created. Woodland Threads UK will not be responsible for any loss or damage that is not foreseeable.We only supply goods for domestic and private use by consumers. We make no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.Nothing in these Terms and Conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.If an event out of our control occurs and is likely to adversely affect our performance of any of our obligations under these Terms and Conditions we will inform you as soon as is reasonably possible. Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly. We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of goods as necessary.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and Woodland Threads UK (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Woodland Scarves, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Woodland Scarves, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.